We’ve listed below some of the most common questions that customers ask about our service and what support and assistance we can offer.
Click on the questions below to find what you're looking for:
Fuel cards work like a bank or store card, however you only use them for buying fuel. You get a PIN for security, use your card(s) to buy on credit, and afterwards you pay a single invoice for all of your fuel transactions each week. You can also choose from a variety of different fuel cards and pricing tariffs to suit your requirements.
Fuel cards work like a bank or store card, but do not have a chip. They do have a magnetic strip on the reverse, however, which allows fuel card providers to capture the data on the card’s usage, while a PIN number provides a unique validation method.
Every fuel card has a set of network of sites where it can be used, but some cards can be used across multiple networks. Fuel card networks can provide local, national or international coverage depending on your requirements.
Find your nearest filling station using our innovative fuel station finder, E-route
You pay at the till as you would with any other payment method. The cashier will swipe your fuel card and either ask you to enter your four-digit PIN number or sign for the transaction. Sometimes, you may be asked to do both and the cashier may also ask for your vehicle registration number and mileage for extra validation. The transaction will then be logged on your account and appear on your next weekly invoice.
Unfortunately, our fuel cards are not currently accepted by ‘Pay at Pump’ terminals.
To find out how to pay for fuel with a fuel card, click here
Most of our fuel cards are PIN protected and are a much safer payment method than cash. What’s more, you can set fuel alerts in Radius Velocity to ensure you are notified of any suspicious transactions.
To find out how to set alerts in Radius Velocity, click here
Fuel cards can provide huge benefits for businesses that use vehicles on a daily basis. Operating a fleet requires seamless organisation and efficiency and using fuel cards facilitates this. Just some of the benefits are:
A convenient way to pay for fuel
Increased security and a safer alternative to carrying cash
Better control of fuel expenses
Significantly reduce mundane invoicing admin
You can read about the benefits of using fuel cards in more detail by clicking here
Yes. You can have multiple fuel cards within your Radius | UK Fuels account. In some cases, you can also have multiple different brands of fuel cards within your account.
If one of your fuel cards is lost or stolen, you can put it on stop easily using our free-to-use online account management portal, Radius Velocity.
To find out how to put cards on stop in Radius Velocity, click here
Depending on which fuel card you have, you may be able to purchase petrol with it. If you would like to find out whether you can purchase petrol with your fuel card(s), or find out more about our deals on petrol, please call our Customer Services team on 0344 880 2468
Our fuel and EV hybrid cards give you the ability to fuel or charge your vehicles easily with one card, combining your fuel and charging costs in one invoice. The card itself has an RFID chip in it, which means you can make contactless payments at charging points.
To find out more about our hybrid fuel and EV cards, click here
Yes. You can order new cards easily using our online account management platform, Radius Velocity.
To find out how to order new cards in Radius Velocity, click here
You can view your invoices in our online account management portal, Radius Velocity. You can access and manage all your invoices in one convenient place, reducing the time and cost of administration and freeing up your time to focus on running your business. You can also download and export your invoices from Radius Velocity.
To find out how to view your invoices in Radius Velocity, click here
Yes. You can view the PIN numbers for your fuel card(s) easily using our online account management platform, Radius Velocity.
To find out how to view your PIN numbers in Radius Velocity, click here
You can apply for a fuel card using our online application form by clicking here
To find out how to contact us through Radius Velocity, click here
UK Fuels is part of Radius
Radius started in 1990 as a fuel card provider in the UK. Now, we support over 400,000 customers worldwide with fleet and connectivity solutions that scale with their businesses.
